Most predictive dialers do not integrate with PBXs they simply connect to PBXs and provide their own telephony functionality, they were designed to keep the technology in the predictive dialer while appeasing the end user by retaining their existing PBX.

Collaboration Technologies has designed the Realise predictive dialer to integrate with leading PBX systems using our patented Realise CTI Controller, this works with open protocols such as Microsoft’s 3rd party TAPI, Novell’s TSAPI and ECMA’s CSTA.

We maximize your telephony investment!

Savings on voice boards and PBX T-1 / E-1 interfaces
Increased reliability
Unlimited dialers improve algorithm effectiveness
Third party applications available
Ease of expansion
Reporting from PBX using ASCII & TAPI serial port protocols
Unified telephony across all departments
Improved answering machine detection
Integration with existing ACD
   
 
   
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